Years ago, I was in a difficult management dilemma.
The company's two very good team customer support department and the sales technology department pinpointed to the wheat to the ground.
Technology department put forward a series of charges of strongly worded condemnation customer department staff with their work, not in time also refused to repair the problems existing in the product, sales, has seriously hindered the impact on customer satisfaction.
At the same time, customers also complained that, technology without authorization to install trojans, don't listen to their effective modification Suggestions, also make a fuss to put everything into a top priority to treat.
In addition to these specific contradictions, the two departments are deeply resentful.
Worst of all, the two departments often have to work together to complete the company's mission.
Both teams are equipped with the best staff and the most capable person in charge, so it is impossible to fire anyone or demote anyone.
I can't help it.
It was then that I happened to see a classic film, "fantastic Friday," and now think of it as if it were a divine arrangement.
The film stars Barbara Harris and Jodie foster (and a remake, with jamie lee Curtis and lindsay lohan).
In the film, the mother and daughter are strained by lack of communication, so they hope to improve their understanding of each other by changing their identities.
In the fantasy world of movies, they realize this wish.
As the story unfolds, they exchange their bodies and experience the world they see.
Finally, the mother and daughter changed back to their original form, and became intimate friends.
After seeing the two versions of the film, I think I've found a solution, which is the bizarre Friday management strategy.
The next day, I informed the head of the technology department and the client department to change jobs for the two of them.
I explained to them that you can swap bodies like Jodie foster and Barbara Harris in the film, but keep the original idea forever.
The initial reaction was similar to the horror of lindsay lohan and jamie lee Curtis screaming together.
However, the two executives found the crux of the conflict after only a week's work on the job.
Then they moved quickly, taking simple work processes, eliminating conflict and working in harmony with each other.
Since that day, have be transferred to the company, the sales department and customer support department is always the best cooperation in the company of a group of partner, thanks to the bizarre Friday, "this is perhaps the most moral management classic movies ever.
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